Products
Q. Which products does Culture Art Group sell?
A. Culture Art Group sells and promotes the products of Asian antiques which are rare and valuable.
Q. Do you offer wholesale?
A. Yes! Culture Art Group offers wholesale for those who would like to buy in bulk. Just drop an enquiry through our Contact Form page.
Q. Can I have the product gift wrapped and include a gift message with the package?
A. Currently this service is not available but in the future we hope to offer this service.
Q. Can I change my billing address?
A. No. The address you enter here should match the address that your credit card bill is mailed to every month.
Q. How can I cancel my order?
A. Once you confirm payment of your order, your order cannot be changed or cancelled. Still you can contact us immediately [within 4 hours] through our mail ID on Contact Details page. As we aim to maintain quick turn around times on our order processing, dispatch and deliveries, we may not be able to support your request unless it is received within the stipulated time frame. Cancellations are solely at the discretion of cultureartgroup.com
Shipping
Q. What method of shipping do you use?
A. For shipping items, we normally use Air Courier – Fed Ex,DHL, FedEx, India Post etc. or any other such standard courier (depending upon suitability) to send shipments.
Q. Do you offer expedited shipping?
A. Yes, we offer expedited shipping worldwide.
Q. Will everything ship together?
A. Yes! Whatever is in stock will be shipped together.
Q. Can I ship different items in my order to different shipping addresses?
A. We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.
Q. Can my order ship to a Post Office Box?
A. No. Since we offer door to door deliveries therefore you must include full address details including a street address for the shipping address.
Q. How do I know if my order has been shipped?
A. If you have provided us with a valid email address, you will receive an email from us when we have shipped any item on your order.
Q. Can I change my shipping address after placing my order?
A. Unfortunately, you cannot change your shipping address after your order has been submitted. The order is immediately sent to the fulfillment agency and can no longer be changed by our system.
Q. What are the shipping costs?
A. For all international deliveries we offer Free Shipping on all orders of 500 USD and above. For orders less than 500 USD, we charge rates depending on weight. For domestic deliveries i.e deliveries within India we offer Free Shipping on all orders. Please note, while using promotional discount codes or coupons, shipping charges [domestic and international both] may not be same as mentioned here.
Delivery
Q. When can I expect to receive my order?
A. We make every effort to process your order as quickly as possible.
Items are delivered in 3 to 4 weeks after dispatch anywhere in the world, excluding Sundays and Holidays, under normal conditions of weather & air-traffic.However if the quantities ordered are more than 5 pieces per product per style, or in case the item ordered is under production it may take longer to process the order. In such cases we keep you posted through email.
Q. Why was my package undeliverable?
A. Courier companies will attempt delivery 3 times at the delivery address specified by you in the order, before they contact us that your package is not deliverable.
Here are some reasons why your package may be determined undeliverable by Shipping Carriers:
Incorrect Address: Culture Art Group not take responsibility if the delivery address provided by you is incorrect or outdated. If a package is returned to us because the address is incorrect or outdated we will consider the order status as closes, and no refund will be issued. Please carefully check to make sure that you have supplied a current and correct shipping address.
Address Format: If you supply a Post Office Box for your shipping address, shipping carrier is unable to deliver your package. We will try to catch this problem prior to shipping. If a package is returned to us because the address is incorrect or outdated we will consider the order status as closes, and no refund will be issued. Please make sure that you do not supply a Post Office Box address for your shipping address.
Failed Delivery Attempts: In case of International and domestic deliveries courier company will make three attempts to deliver your package. If you are generally not home during delivery hours, please use a shipping address where someone will be available to sign for the package. If the driver deems it necessary to obtain a signature and has made three delivery attempts, then the package is returned to us as undeliverable.
Refused by Recipient: If you are sending a gift to someone and they refuse to accept the package because they think it is being sent to them in error then the package will be returned to us as undeliverable. By informing your gift recipient that they should expect a package you will help us to ensure that they receive your gift.
Billing and Payments
Q. Will I be charged for customs charges/import duty in case of international shipping?
A. Few international orders may be subject to import taxes or customs fees decided upon by the destination country. Additional charges for customs clearance must be paid by you as we have no control over these charges and cannot predict what they may be. Customs policies vary from country to country. You can contact your local customs office for further information. But the large majority of orders will NOT have to pay any additional fees.
Returns and Exchanges
Q. What is your return policy?
A. We have No questions asked – 7 [Seven] Day Return Policy.
Q. When will I receive a refund (or exchange) for my returned products?
A. After the product(s) is received by us and their purchase verified then based on the conditions expressed in our Return Policy, we shall process a full refund ( or exchange ) within 15 working days of receipt of the returned product.
Customer Service
Q. How do I contact customer service?
A. Please email us or simply call us through our Contact Details page under Contact Us tab.
Q. Will you share my information with others?
A. No, we will not share your information with others. For more details, please read our Privacy Policy page.
Q. Can I email or call in to place my orders?
A. Yes. Please email us for placing an order or call us directly.
Q. If I have problems with my order, whom should I contact?
A. If you have any problems or concerns about your order, please email us at info@cultureartgroup.com
We Want To Hear From You
Your opinion truly counts. Our Site is designed to offer 100% shopping satisfaction to all our online customers. Please contact us with any questions or comments. You may do this by sending an email to info@cultureartgroup.com
Happy Shopping!!